Act
The Conversational Inbox.
Human + AI, Together.
A unified inbox where AI agents and your team work side by side. AI handles the routine. Humans step in for what matters. Full context, every time.
How It Works
AI and humans, working as one team
1
AI Handles the Routine
Your AI agents answer calls, qualify leads, respond to messages, and resolve common requests — 24/7, across every channel.
2
Humans Step In When Needed
When conversations require empathy, nuance, or authority, agents seamlessly transfer to your team with full conversation context.
3
Full Context, Always
Every interaction — voice transcripts, RCS messages, SMS threads — lives in one unified timeline. Your team never asks “can you repeat that?”
Capabilities
One inbox to rule them all
Unified Conversation Thread
Voice calls, RCS messages, SMS, and WhatsApp — all in one chronological timeline per contact.
Team Assignment & Routing
Auto-assign conversations based on skill, availability, or territory. Manual reassignment with one click.
Warm Handoff
AI agents detect complexity or frustration and transfer to humans — passing the full transcript so context is never lost.
Real-Time Notifications
Get alerted when AI escalates, when a VIP calls, or when a conversation needs human attention.
Tags & Disposition
Categorize conversations with custom tags and dispositions for reporting and workflow automation.
Conversation History
Full searchable history across every channel. Find any conversation by contact, date, tag, or keyword.
OmniMemory
Where the relationship begins
Other platforms end where the call ends. Clerk AI is where the relationship begins. OmniMemory ensures every agent — AI or human — knows exactly who they're talking to, what happened before, and what matters next.
Platform
Explore the Platform
Your team and AI, finally on the same page. Start today.
One inbox for every conversation. AI handles the routine, your team handles what matters.